The Fragrance Group offers standard and expedited shipping. Standard shipping uses Fedex ground service, while expedited shipping allows the customer to choose between Fedex 2-day and next day delivery. PLEASE NOTE The Fragrance Group and its affiliates will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes. Orders placed on Saturday or Sunday will usually ship the following business day (Monday). The Fragrance Group does not ship to Post Office boxes or APO/FPO addresses.
Below are the rates:
- Fedex ground: FREE
All orders are processed and shipped within 2 business days. Most orders placed by 11 am EST (Monday-Friday, non-holiday) will be processed the same day. Orders placed on Saturday or Sunday will usually ship the following business day (Monday). Most standard orders are received within 2 to 5 business days of when the order ships. Unless requested otherwise, a signature will be required upon delivery of the package. We are not able to ship to PO Boxes.
Fedex Ground Transit Times - Calculated in Business Days
- Fedex 2-day delivery: $28.00
- Fedex next-day delivery: $50.00
Orders placed by 11 am EST (Monday-Friday, non-holiday) will be processed and shipped that same day as long as the product is available. Orders placed after 11 am EST will be ship the next business day. Unless requested otherwise, a signature will be required upon delivery of the package. Products shipped to Canada and Puerto Rico cannot be expedited. We are not able to ship to PO Boxes.
Following are the conditions that apply to returns of products:
a. Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund or exchange. All orders will be shipped with a complimentary sample for free trial prior to opening of the product.
b. Products must be returned to Company within 30 days of delivery using a mailing method that allows for shipment tracking.
c. You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. However, in order to qualify to receive a refund or exchange for any such claim, you need to contact us no later than 15 days from delivery and obtain a Return Merchandise Authorization number in accordance with the procedure described below. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
d. Prior to returning products, you must contact Company and obtain a Return Merchandise Authorize number, which number must be written on the copy of the shipping invoice that you will enclose with the returned product. To obtain the Return Merchandise Authorization number, send an email to Customer Service using our CONTACT FORM or call a Company representative at 212.683 1817, and provide your order number, full name, shipping address and email address.
e. Products must be returned with the original shipping box, packing materials and a copy of the shipping invoice.
f. Refunds will only be issued in the same form as was used for payment.
g. Shipping charges are non-refundable. However, replacement products will be shipped free of charge, except where expedited shipping is requested.
h. Returned products should be shipped to the following address:
The Fragrance Group, LLC
Attention: Customer Service
261 W. 35th #700New York, NY 10001
i. Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.
j. Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.
k. Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.